OneDrive requires an active Microsoft account, or a work or school account. For help with creating a Microsoft account or signing in, see: Microsoft account help
If you want to run Windows 7 on your PC, here's what it takes: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor. 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB available hard disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver. Additional requirements to use certain features.
For the best experience on the OneDrive website, we recommend using the latest version of Edge, Internet Explorer, Chrome, Firefox, or Safari.
OneDrive desktop sync app
The OneDrive desktop sync app (available on the download page of the OneDrive website) requires the following:
- Operating system:
- 32-bit or 64-bit version of Windows 10, Windows 8/8.1, or Windows 7.Notes:
- The OneDrive desktop sync app isn't supported on Windows XP or Linux.
- OneDrive desktop sync app functionality is built into Windows 10 and Windows 8.1 and supports connecting to OneDrive for Business to sync your work or school files. For more information, see Sync files with the new OneDrive sync client in Windows.
- To share files and folders from File Explorer, you must have Internet Explorer 11 or later.
- Windows Server 2016, Windows Server 2012 (including R2), or Windows Server 2008 R2.
- Mac OS X 10.12 or later.Note: As of 1 February 2019, OneDrive only supports new installations on Mac OS 10.12 or newer. For more information, see OneDrive End Of Support Notice
- Processor: 1.6 GHz or higher, or Intel-based Mac computer
- Memory: 1 GB of RAM or higher
- Resolution: 1024 × 576 minimum
- Internet connection: High-speed Internet access is recommended.
- File systems: NTFS or HFS+ (case insensitive) or APFS (case insensitive)
Note: For info about the sync client support for desktop virtualization, see Use the sync client on virtual desktops.
OneDrive mobile app
The OneDrive mobile app requires one of the following:
- A phone or tablet with Android 5.0 or later. Get the Android app.
- An iPhone, iPad, or iPod touch with iOS 11.3 or later Get the iOS app.
- A phone running Windows Phone 7.5 or later. Get the Windows phone app
Contact support
Get online help See more support pages for OneDrive and OneDrive for Business. For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. |
Email support If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something. OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support. |
Tips Letting us know your location may help us resolve your issue more quickly. All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you. |